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Troubleshooting GridScout

If you’re experiencing issues with GridScout, this guide will help you resolve common problems.

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Common Issues

If GridScout isn’t responding to your slash commands, check the following:
  1. Check permissions: Ensure GridScout has the necessary permissions in your server:
  • Read Messages/View Channels
  • Send Messages
  • Embed Links
  • Use External Emojis
  1. Bot status: Check if GridScout is online. The bot may be down for maintenance or experiencing outages.
  2. Command usage: Make sure you’re using the commands correctly. All commands start with a forward slash (/).
  3. Discord service: Check if Discord is experiencing any service issues that might affect bot functionality.
If you’re seeing outdated or incorrect data:
  1. Data refresh timing: GridScout updates its data as soon as our upstream provider does, which is normally the same day as the race event. Please wait a bit if you’re checking immediately after a race.
  2. Specific data concerns: If you believe there’s a persistent error in the data (not just timing-related), please report it in our Support Server.
  3. F1 data corrections: Occasionally, official F1 results may be amended after initial publication (e.g., due to penalties). We update our data to reflect these changes as soon as possible.

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Error Messages

Here are solutions for common error messages:

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“I don’t have permission to do that”

GridScout needs additional permissions in your server. Ask a server administrator to check the bot’s role permissions.

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”This interaction failed”

This typically happens when:
  1. You’re trying to interact with a message that’s too old (buttons expire after 15 minutes)
  2. The bot underwent a routine update or maintenance while you were using it
  3. There was a temporary connection issue
Try running the command again.

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”Unknown driver/team/circuit”

Check your spelling or try using a more common name/abbreviation through the autocomplete feature.

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Advanced Troubleshooting

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Server-Specific Issues

If GridScout works in other servers but not yours:
  1. Remove and re-invite the bot using the invitation link
  2. Verify your server isn’t at the Discord integration limit

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Getting Support

If you’re still experiencing issues:
  1. Join our Support Server: Get real-time help in our Discord Support Server
  2. Check Known Issues: Review submitted issues on our GitHub
  3. Report a Bug: Use our GitHub Issues page to report bugs directly to our development team